This multinational insurance organization provides coverage solutions that protect the everyday. Operating multiple brands across the life, health, and property-casualty spectrum, the group serves over 145 million policyholders of varying size and scale.
Managing the data for such a vast customer base was a massive financial burden. However, by executing a strategic Big Data migration, the organization successfully moved its complex legacy records to a modern, efficient cloud architecture. This transformation didn’t just improve speed; it fundamentally altered their bottom line, resulting in operational savings of $750k per month.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Following a series of strategic acquisitions, Paysafe identified a critical need for enterprise-wide standardization. The rapid integration of multiple brands had resulted in operational silos, particularly within the Customer Service, Merchant Operations, and Risk & Compliance functions.
The reliance on manual, non-standardized processes was creating inefficiencies that threatened to hamper future growth. Facing an increasingly rigorous regulatory environment, Paysafe sought to proactively overhaul these functions. The objective was to achieve operational excellence and regulatory compliance while preserving the customer-centric agility that defines their brand DNA.
The MamtaTechIQ Solution
The partnership between Paysafe and MamtaTechIQ Solutions was a natural fit, driven by a shared philosophy: combining the power of global scale with the flexibility of agile execution. Since November 2020, MamtaTechIQ Solutions has operated as a strategic extension of the Paysafe Automation365 team, specializing in Cognitive and Robotic Process Automation (RPA).
The collaboration has focused on two primary workstreams:
Automation Delivery: Utilizing UiPath Automation Software, MamtaTechIQ Solutions managed the full lifecycle—from identification to deployment—of automated workflows. To date, the team has delivered 28 robust automations across three critical business functions: Merchant Services, Consumer Services, and Risk.
Mobile Chatbot Migration: MamtaTechIQ Solutions led the complex migration of customer service chatbots from web-based platforms to native mobile environments (Android and iOS). Additionally, they engineered a custom intermediate communication layer, enabling a seamless “handoff” from chatbot to live agent—a critical feature for winning new business and enhancing support.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
