Frequently Asked Questions

• Fully Managed IT Services: MamtaTechIQ Solutions takes complete ownership of your technology infrastructure. We proactively monitor, manage, secure, and support every system and user in your organization—all for a single, fixed, and predictable monthly fee.

• Co-Managed IT Services: Designed to augment your existing capabilities, we act as a strategic extension of your internal IT department. While your in-house team handles day-to-day operations, we take care of the backend heavy lifting—including patching, routine maintenance, and complex special projects.

Cybersecurity

IT Consulting

Cloud Services

Network Connectivity (ISP Services)

By prioritizing high-level IT strategy and regulatory compliance, MamtaTechIQ Solutions addresses the two most critical gaps in the modern IT service market. This proactive approach empowers our clients to:

• Maximize Efficiency: Save time and money while directly increasing bottom-line profitability.

• Empower the Workforce: Eliminate technical friction to reduce employee frustration and elevate team morale.

• Fortify Security: Build robust defenses against data breaches, ransomware, and legal liabilities.

• Mitigate Risk: drastically lower exposure to cybersecurity threats and compliance penalties.

Core Services: The Foundation of Your Success Our Core Services represent the fixed, baseline resources included in every Fully Managed IT Service Level Agreement. These pillars ensure your infrastructure is supported, strategic, and secure.

• Virtual CIO (vCIO): We provide high-level strategic consulting, including budgeting, IT roadmapping, and regular account reviews to drive your digital transformation forward.

• Managed Services Concierge: Your dedicated point of contact and “quarterback” between the vCIO and the technical team. They handle all inquiries regarding services, invoices, and business-enabling technology to ensure smooth decision-making and collaboration.

• Client Management Suite: Access to our professional toolset, including ticketing systems, CRM, Remote Management and Monitoring (RMM), documentation, and data privacy tools.

• Vendor Liaison & Technical Assistance: MamtaTechIQ Solutions acts as the single point of contact for all your technology vendors (ISPs, ISPs, software firms, copier companies, etc.). We handle ticket escalation, incident remediation, and technical configurations—such as IP allocation or traffic rules—so you don’t have to sit on hold.

• Strategic Procurement: We source hardware and software exclusively through authorized channels. We manage licensing, warranties, and registration to ensure you receive genuine, business-class solutions.

• Network Management: Complete oversight of your network health, including domain and SSL management, reporting, and both remote and on-site incident remediation.

MamtaTechIQ Solutions selectively partners with growing organizations that value the power of IT strategy. We work best with clients who are ready to apply budget and discipline to a proven process based on industry standards—resulting in improved performance and significantly lowered risk.

Our goal is to create “Quiet IT”—systems that are so powerful and secure, you barely notice them running. We achieve this through proactive engagement, including regularly scheduled Strategic Business Reviews with a dedicated vCIO.

To ensure excellence, we strictly limit new client onboardings to just two per month. This intentional cap allows us to implement comprehensive, data-driven quality controls from day one, creating increasing operational leverage for your business throughout the lifetime of our partnership.

Responsiveness by Design MamtaTechIQ Solutions is built to be responsive, but true speed comes from stability. We partner with organizations that embrace a standards-based architecture for their IT lifecycle. This alignment shifts the focus from reactive “firefighting” to proactive optimization, giving you more time to focus on business growth.

Streamlined Support & SLAs We eliminate bottlenecks by giving users direct access to our support team. This not only solves issues faster but allows us to gather data on training gaps and system needs. Our Service Level Agreement (SLA) prioritizes tasks based on impact:

• P1 (Critical): Major server or cloud application outages.

• P4 (Low Impact): Routine tasks like password resets. (Pro Tip: We can implement self-serve password solutions so you don’t even need a ticket.)

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Healthcare
• Nonprofit